Due to the nature of Crystals, we are not able to offer refunds or exchanges for IXIM's Crystal Collection or Jewels of Light.

IXIM's Celestial Crystal Art Prints are eligible for return. Return requests can be made within 30 days of your item(s) delivery. Please email ixnyc@institutoxilonen.com to begin processing your return.

Damages and Issues
Please inspect your order upon reception and contact ixnyc@institutoxilonen.com immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.